WHEN WILL MY ITEMS BE DELIVERED?

Order processing takes approximately 3-5 business days.

Delivery takes  approximately 7-10 days for Locally supplied products.

Delivery takes approximately 14-21 days for internationally supplied products. We use that time frame to take into consideration any potential delays during transit or from customs, which are unfortunately out of our control.
 

WILL I BE ABLE TO TRACK MY ORDER?

We provide up-to-date tracking on all orders, you will receive an email with instructions once the product is shipped.

We will always provide you with all progress updates provided by our suppliers.  However to provide you with the most affordable shipping, we do only offer basic standard shipping.  This means our parcel tracking sometimes provides limited information.  If you have any questions while waiting for your parcel, please do not hesitate to contact us by email info@wildlittlecub.com.au

 

WHAT HAPPENS IF AN ITEM IS MISSING FROM MY ORDER?

When ordering multiple items your order may arrive in seperate parcels.

Please contact our team at info@wildlittlecub.com.au if you require more information regarding your second parcel.

 

WHAT DO I DO IF MY PARCEL DOES NOT ARRIVE OR IS LOST IN TRANSIT?

Once your parcel has left our warehouse it is then the property of the courier company chosen by our supplier.  We are not legally responsible for lost or damaged goods.  However, if your parcel does not reach you within our delivery time, our customer service team will make their best efforts to locate your parcel for you and, if appropriate, refund or resend your order.

If you have any issues with the delivery of your parcel please contact us by email info@wildlittlecub.com.au

 

WHAT PAYMENT OPTIONS ARE AVAILABLE FOR MY PURCHASES?

We accept payment by VISA, Mastercard or Paypal.

 

HOW DO I GET IN CONTACT WITH YOU IF I HAVE QUESTIONS WHILE ORDERING ONLINE?

Please email us info@wildlittlecub.com.au at any time.  We typically respond in less than 24 hours.

 

CAN WE ASSIST YOU IN SOME OTHER WAY?

At Wild Little Cub we are always working to improve your shopping experience and provide you with the latest products at affordable prices.  We love to hear feedback and your ideas on how we can make shopping with us an easier, more fun and streamlined experience.

 Email us info@wildlittlecub.com.au

 

CAN I MAKE CHANGES TO MY ORDER?

As soon as your order has been completed on our webpage we are unable to cancel, exchange or refund your items.  After they have arrived, if you wish to make an exchange or request a refund, please see our returns policy for further information.